Thank you for shopping with Pokemon Supplier JPN. We are committed to delivering authentic Japanese Pokémon products safely and efficiently to customers worldwide. Please review our Shipping Policy below for important information regarding order processing, shipping methods, delivery times, and international shipments.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Processing Times

  • In-stock items: 1–5 business days
  • Pre-order items: Shipped according to the estimated release date listed on the product page
  • Wholesale orders: Processing times may vary depending on order size and product availability

Business days do not include weekends or public holidays in Japan.

During periods of high demand, product launches, holidays, or promotional events, processing times may be extended.

2. Shipping Destinations

We currently ship to most countries worldwide.

If your country is unavailable during checkout, please contact our support team for assistance.

Some destinations may be restricted due to:

  • Shipping carrier limitations
  • Customs regulations
  • Import restrictions
  • International sanctions

3. Shipping Methods

We partner with trusted international carriers to provide reliable shipping services.

Available shipping methods may include:

  • Japan Post EMS
  • DHL Express
  • FedEx International
  • UPS
  • Other regional and international carriers

Available shipping options will be displayed during checkout.

4. Estimated Delivery Times

Delivery estimates begin after order processing has been completed.

Region Estimated Delivery Time
United States 5–15 Business Days
Canada 5–20 Business Days
Europe 5–20 Business Days
Australia & New Zealand 5–15 Business Days
Asia 3–10 Business Days
Rest of World 7–30 Business Days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Local postal service disruptions
  • Peak holiday seasons

5. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Destination country
  • Package weight
  • Package dimensions
  • Shipping method selected

Customers will see all shipping charges before completing payment.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear depending on the carrier and destination country.

7. Customs Duties, Taxes & Import Fees

International customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Other government-imposed charges

These fees are not included in product prices or shipping charges unless explicitly stated.

Pokemon Supplier JPN is not responsible for customs charges imposed by your country.

8. Customs Delays

Customs inspections and clearance procedures are controlled by local authorities and may result in shipping delays beyond our control.

We cannot guarantee delivery dates once a shipment has entered the customs process.

9. Lost, Delayed, or Damaged Packages

Lost Packages

If your package appears lost in transit, please contact us within 30 days of the shipment date.

We will work with the shipping carrier to investigate the issue.

Delayed Packages

Shipping delays do not automatically qualify for refunds or chargebacks.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the packaging and contents.
  2. Contact us within 7 days of delivery.
  3. Include your order number and supporting photos.

Claims submitted after this period may not be eligible for review.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delayed, returned, or lost due to:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Customer-provided errors

Additional shipping charges may apply if a package must be re-shipped.

11. Returned Shipments

Packages returned to us due to:

  • Unclaimed delivery
  • Refused delivery
  • Incorrect address information
  • Failure to pay customs fees

may be subject to:

  • Return shipping fees
  • Restocking fees
  • Original shipping cost deductions

Refunds, if approved, will be issued after the returned package has been received and inspected.

12. Pre-Orders

Products sold as pre-orders will ship once inventory becomes available.

If an order contains both pre-order and in-stock items, we may:

  • Ship items together when all products are available, or
  • Split shipments at our discretion

Estimated release dates are subject to change by manufacturers and distributors.

13. Wholesale Orders

Large wholesale orders may require:

  • Additional processing time
  • Special shipping arrangements
  • Freight shipping options

Our team will communicate estimated timelines and shipping details for wholesale purchases.

14. Delivery Confirmation

A shipment is considered successfully delivered when the carrier records delivery at the shipping address provided during checkout.

Pokemon Supplier JPN is not responsible for stolen packages after confirmed delivery.

Customers are encouraged to select secure delivery locations whenever possible.

15. Contact Us

For shipping-related questions, please contact us:

Pokemon Supplier JPN
Website: https://pokemonsupplierjpn.com
Email: support@pokemonsupplierjpn.com

Note: Delivery times are estimates and may vary due to circumstances outside our control. By placing an order, customers acknowledge and agree to the terms outlined in this Shipping Policy.